Accommodation Manager – Washington DC

Job title: Accommodation Manager – Washington DC

Company: HM Government

Job description: Main purpose of job:The British Defence Staff in the United States (BDSUS) has an exciting opportunity for a dynamic person to join the United States Support group (USSG) as the Accommodation Support Manager in the Accommodation Support team in Washington DC. This rewarding role acts as an enabler in supporting the special relationship between the UK and the US.The USSG delivers support to over 900 British Defence personnel – civilian and military – and their family members across the US. We are looking for a highly motivated individual who has a real passion for service delivery and an ability to communicate compassionately and clearly with clients. While experience with corporate or residential housing management is beneficial, this role will suit someone with excellent client relationship skills and strong communication and accounting experience.The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme. It also promotes a culture of flexibility which enables people to better maintain wellness through a work/life balance approach that, where possible, encompasses hybrid working, including working from home and flexible hours. In this role, some hybrid working may be possible – in-person attendance for various client and staff meetings will be required. The candidate will also be required to work closely with a diverse team.The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.The candidate’s key responsibilities include the delivery of housing requirements in line with UK Ministry of Defence (MOD) and BDSUS policy across key geographical locations across the US; leading, developing and managing DC-based Accommodation Support staff; deputising for the Accommodation Support team manager; driving value for money through collaboration with Embassy finance and commercial teams; and support to the wider Accommodation team or cross-BDSUS outputs, as required.The ideal candidate will have strong interpersonal skills, including the ability to be professional, confident, and courteous, and deal with interlocutors at senior level. The candidate should have sound financial competency and the ability to make sound business decisions. Intermediate to advanced Microsoft Office skills and the ability to multitask are also required. A background/experience in leadership or management, and finance is essential.Roles and responsibilities:

• Responsible for the delivery of Embassy and MOD permanent and temporary residential housing requirements across key geographical locations across the US.
• Contribute to the management and develop the Accommodation Team with a result focused, strong customer service ethos.
• Ensure accommodation services are delivered in line with MOD and BDSUS Accommodation Policy.
• Work in conjunction with the Embassy finance and commercial teams to maximize value for money as well as keep accurate financial/contractual records.
• Work with vendors to ensure all products ordered are in line with accommodation standards across the country.
• Lead residential lease negotiation and assurance for BDSUS aiming to drive enhanced value for money.
• Lead support to personnel with policy, leasing, and market advice for self-sourced accommodation. Oversight of rental budgets, temporary accommodation, and maintenance.
• Lead the development and delivery of on-the-job training of Accommodation Support team members in location.
• Deputise for the Head of Accommodation Support Team and support the wider Accommodation Team or cross-Embassy outputs as required.

Resources managed (staff and expenditure):

• Administration Officer (AO) level associates in an Accommodation Support Officer function, plus other temporary staff that may occasionally be recruited to support peak activity.
• Relationships with third party vendors (furniture/housing/temporary accommodation)
• Oversight of $20M pan-US rents expenditure and approximately $5M temp accommodation.
• Direct management of approximately $3M directed sourced leases and maintenance budget.

Essential qualifications, skills and experience

• Strong interpersonal skills, including the ability to be professional, confident, courteous, and deal with interlocutors at senior level.
• Intermediate to advanced Microsoft Office skills (Excel, Teams, Word, Outlook).
• Positive attitude.
• Ability to multitask.
• Strong communication/negotiating skills with sound financial competency/ability to make business decisions.
• Excellent organisational skills with the ability to multi-task and strong problem-solving skills.
• Excellent customer service skills, with proven ability to take responsibility.

Language requirements:Language: English
Level of language required: Fluent spoken and written.Please note: Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents, A and NATO visa holders with EAD cards, and L2 visa holders with an up-to-date I-94 form. You may refer to our website for additional information: .All selected candidates are subject to background checks and will require a security clearance prior to starting work.Desirable qualifications, skills and experience

• Knowledge of real estate/housing market.
• Demonstrable knowledge of working in a complex organisation with multiple lines of accountability.
• Experience of working with/for HMG.

Required behavioursDelivering at Pace, Developing Self and Others, Making Effective Decisions, Managing a Quality Service, Working TogetherApplication deadline25 July 2024GradeExecutive Officer (EO)Type of PositionFull-time, PermanentWorking hours per week40RegionAmericas, Caribbean & Overseas TerritoriesCountry/TerritoryUnited StatesLocation (City)WashingtonType of PostBritish EmbassyNumber of vacancies1Salary CurrencyUSDSalary$63,180 annuallyStart Date16 September 2024Other benefits and conditions of employmentBenefits:The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.Learning and development opportunities:The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).Working patterns:This role is 40 hours a week to include core working hours each day Mon to Fri from 0900 to 1500.The British Embassy and its US Network embraces hybrid working, allowing its staff to typically work from home two times a week. We are an organization that also recognises the critical value of teamwork, and we embrace and endorse collaboration by ensuring that all staff attend the office flexibly yet regularly.Additional informationAppointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6-12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.Internal candidates must inform their supervisor before they apply to a different position.Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.The FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Expected salary: $63180 per year

Location: Washington DC

Job date: Fri, 12 Jul 2024 23:56:53 GMT

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