Job title: Business Analyst with IVR
Company: NR Consulting
Job description: Job Title: Business Analyst with IVR
Duration: 12+Months / FTE / Permanent Hiring
Location: Alpharetta (Day 1 Onsite / Hybrid)Job description:
- Minimum 7+ years in a large complex banking organization or major consulting organization Focused on a Business Analysis type role or equivalent.
- Familiarity with Agile Processes, Ceremonies, and Structure as the role involves supporting one or more squads.
- Familiarity with using JIRA or equivalent software to document and track user stories.
- Excellent interpersonal skills and ability to thrive in a collaborative environment Experience working in fast paced, matrixed environment, managing multiple stakeholders and executing efficiently.
- Strong problem-solving skills and experience resolving complex issues.
- Goal-orientated, self-motivated and adapts to changing situations and requirements
- Comfortable coordinating dependencies across several teams and systems
- Strong organizational and analytical skills; must be detail-oriented
- Bachelor’s degree or higher degree in technical field or equivalent with strong academic record required
- Well-developed listening skills and verbal/written communication with ability to tailor message to different constituents with confidence
Skills Desired:
- Data driven, ability to write moderate to complex queries to perform adequate analysis on data
for requirements gathering. * Experience with Contact Center, IVR (Interactive Voice Response) and VHT (Virtual HoldTechnology) skills is strongly preferred. * Familiarity working with large datasets, Teradata / Data Warehouses is preferred.
- Data modeling experience (eg, SQL, SAS, Dataiku).
Background in the financial Services Industry, with an emphasis on Wealth Management.
Expected salary:
Location: Alpharetta, GA
Job date: Fri, 19 Jul 2024 07:06:12 GMT
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